Troubleshooting for DVD media
For blank
discs (before writing)
1.) The disc cannot be read or mounted.
Writing problems
1.) A disc cannot be written to.
2.) When I try to write data with packet writing software
in Windows XP, it doesn't write and a shortcut appears.
Problems reading a disc that you wrote.
1.) Writing on a disc was
completed successfully, but the disc cannot be read even by the
same writer.
2.) Writing on a DVD-R disc
with my home DVD recorder was completed successfully, and the disc
played back without a problem. But another DVD drive in a different
computer cannot recognize the same disc.
For
blank discs (before writing)
1.)
The disc cannot be read or mounted.
A case: I just purchased a Ricoh disc and
set it in the drive/recorder, but the drive/recorder will not mount
the disc. The drive/recorder just repeatedly access the disc, or
ejects it.
The drive/recorder may not meet the standard
of the disc that you have. Please check the standards of both your
drive/recorder and the media.
Currently, DVD-RW or DVD-RAM discs are not available
from Ricoh.
Writing
problems
1.)
A disc cannot be written to.
Check the following points.
- Does your drive/recorder support the standard
of the disc you have? Refer the following page.
- Please check the verified media vendor
list from your drive/recorder manufacturer. Or can you ask the
manufacturer if the Ricoh disc model has been tested by them?
- Are you sure that the data you intend
to write is not protected from unauthorized copying? You are not
allowed to write any copyright protected data.
- Please try a firmware upgrade for your
drive/recorder, if it is available. Firmware upgrades for Ricoh
drives are available from here.
- Review if your system or writing software
is working properly. For example,
- If one is available, please update
your writing software.
- If you have installed more than one
writing software package, try uninstalling all of them and
reinstalling just one of them.
- If any anti-virus software or virtual
CD software is installed on your computer, try a software
update.
- Quit all other programs except the
writing software. Especially, close any memory resident programs.
2.)
When I try to write data with packet writing software
in Windows XP, it doesn't write and a shortcut appears.
It may be that the Windows XP recording option
is enabled. Try again after removing the option.
Right click on MyComputer, then click Properties.
Click the Recording Tab, then remove "Enable CD recording on this
drive" to disable the option.
For details, please consult your software
manual or ask the supplier.
Problems reading a disc that you wrote.
1.)
Writing on a disc was completed successfully, but the disc cannot
be read even by the same writer.
Check the following points.
- Please check the verified media vendor
list from your drive/recorder manufacturer. Or can you ask the
manufacturer if the Ricoh disc model has been tested by them?
- For instance, if the Ricoh disc model
you have is not included in their verified media, it may not
write properly, and it may cause a reading problem.
- Please try a firmware upgrade for your
drive/recorder, if one is available. Firmware upgrades for Ricoh
drives are available from here.
- If one is available, please try an update
for your writing software.
2.)
Writing on a DVD-R disc
with my home DVD recorder was completed successfully, and the disc
played back without a problem. But another DVD drive in a different
computer cannot recognize the same disc.
Check the following points.
- Please check if the DVD-R disc has been
finalized. You will be able to see the current mode of the disc
with the DVD recorder.
- In order to read a DVD-R disc that was
written by a DVD home recorder using another DVD player, disc
finalizing by the DVD home recorder is required.
- Although a DVD-R disc is finalized, even
though you are trying to read it in a computer, it may not be
recognized if the DVD drive does not support DVD-R discs.
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