General Questions and Answers

1.) What are the programs on the Caplio xx Software CD for?
2.) With which operating systems are the software and driver compatible ?
3.) How do I install the camera and software correctly ?
4.) Are there firmware updates for my camera and where can I download them?
5.) What has been improved with the firmware update?
6.) I'm looking for software updates and instructions for Caplio cameras!
7.) Which storage media up to what size can be used with the Ricoh Caplio type series?
8.) Are the Ricoh Caplio models compatible with Windows NT4?
9.) The camera is reporting a card error, what can I do about this?
10.) Since I installed Service Pack 2 for WindowsXP I can't load any more pictures onto the PC. What should I do?
11.) The LCD monitor doesn't display a picture
12..)The photos are becoming fuzzy.
13.) Photos are blurred or shakey.

1.) What are the programs on the Caplio xx Software CD for?

Ricoh Gate La for Windows - for transferring pictures to the computer.

DU-10X - handles the display of pictures on your computer.

USB driver - driver for connection between the camera and the PC.

WIA driver - driver for transferring pictures under XP via the integrated picture editing device and scanner module.

List Editor - handles the creation of a memo list.

Optional software :

Acrobat Reader - for reading *.PDF files (manual).

Direct X - for playback - acceleration of media files.

2.) With which operating systems are the software and driver compatible ?

Except for the WIA driver (only for XP), the software is compatible with Windows 98/Windows98-SE, Windows2000, WindowsME, WindowsXP and MAC 8_9.

For Macintosh computers running MACOSX and higher, please note the mounter software on the WWW http://www.ricohpmmc.com

3.) How do I install the camera and software correctly?

Please install the software first. After a restart of the operating system, connect the camera with the PC. The Ricoh Gate La software should then open automatically and transfer the pictures (standard settings - own files \ Caplio) to the computer.

4.) Are there firmware updates for my camera and where can I download them?

Firmware updates (if they are available) are available at http://www.ricohpmmc.com .

5.) What has been improved with the firmware update?

In the download files on the download page, there are small text appendices with the changes.

6.) I'm looking for software updates and instructions for Caplio cameras!

For Ricoh Caplio digital cameras, you will find software and instructions on the Internet at http://www.ricohpmmc.com->> Support->> Downloads. . .

7.) Which storage media up to what size can be used with the Ricoh Caplio type series?

Caplio RR120, RR230 up to 128 MB SD storage card; Caplio RR30,G3,G3S,G4,G4Wide,RX,RR330,RR211 up to 512MB SD storage card; Caplio GX,R1,R1v,R2,GX8 up to 1GB SD storage card.

8.)There are vertical stripes on the picture.

This is normal (so-called "smear" effect) and appears if you focus on a bright light (lamp).

9.) The camera is reporting a card error, what can I do about this?

Try to format the card in the camera. If this does not eliminate the error, then a defect in the card may be the cause.

10.) Since I installed Service Pack 2 for WindowsXP I can't load any more pictures onto the PC. What should I do?

With Service Pack 2 for Windows XP, the "security center" with a firewall, which can be started with Start - Programs - Accessories - System Programs - Security Center - Windows Firewall is installed.

Please call up the "Exceptions" tab and place a checkmark in the "Ricoh Gate La for DCS" box.
After a restart, the photos can be loaded onto the computer as before.

11.) The LCD monitor isn't displaying a picture.

Please check the setup menu of the camera to see whether the energy-saving mode was activated and switch this off. Another cause could be the monitor settings. You can change these with the DISP switches.

12.) The photos are all fuzzy even though the autofocus was activated.

It could be that you photographed an object that is difficult to focus on. Please try working here with the fixed focus or the manual focus.

13.) Many photos are blurred or shakey.

It could be that the lighting is not sufficient and the camera has selected a long exposure time. Please use a flash or ensure that there is sufficient light. Please hold the camera steady. This works well if you use your elbows. Alternatively, you can use a tripod.