Replacement parts for our Caplio GX100 digital camera United Kingdom We have determined that nine Caplio GX100 digital cameras, which were sold in the United Kingdom should have their power buttons replaced. The cameras was sold beginning 20 April 2007. 1. Background The substance PBDE was widely used in electrical and electronic products (including cameras) until a concentration limit was imposed on its use as of 1 July 2006 by legislation. PBDE is a flame retardant used in plastics or fabrics. Due to a manufacturing error the amount of PBDE in the power buttons in 9 cameras exceed the permitted concentration limit. 2. Free Replacement Of Power Button We can confirm that the power button in the affected cameras have no effect on the use of the product. However, we would like to have the opportunity to replace the power button in order to ensure that your product complies with all applicable standards. We ask that any person who purchased or received a Caplio GX100 digital camera after 20 April 2007 checks the serial number on the product. If the serial number on your camera is: VH38102646, VH38102867, VH38102898, VH38102899, VH38102900, VH38102709, VH38102842, VH38102879 or VH38102893 please call one of the following telephone numbers or send an email to the following address to arrange for Ricoh to replace the affected part free of charge within 2 weeks of receipt: (Monday thru Friday from 8:00-18:00) Within UK: 020.736.56.580 Outside UK: +44.20.736.56.580 E-mail: support@ricohpmmc.com 3. Future Compliance We are committed to customer satisfaction and regulatory excellence. New protocols have been implemented in order to avoid similar regrettable incidents.